FAQ: shipping and returns
Shipping
Please refer to our shipping cost overview for the shipping countries.
There are no customs fees for you as a customer within the EU.
Shipping is carried out with DHL, UPS (Switzerland DPD) – depending on the country and shipping option. Both carriers deliver reliably and packaged securely for wine.
Yes, delivery to DHL Packstations and post office branches is possible. Simply enter the corresponding details at checkout.
As soon as your package has been shipped, you will receive a shipping confirmation with a tracking link. Via this link you can request a reroute or a new delivery date with DHL or UPS.
To ensure your delivery can be made as smoothly and safely as possible, please observe the following instructions:
- If possible, provide a secure drop-off location on your property or in the entrance area.
- In apartment buildings it can be helpful to meet the delivery person in the stairwell – while keeping a safe distance.
- If you will not be present at the time of delivery, you can leave a written drop-off authorization or inform a neighbor about the delivery.
Please note: If you grant a drop-off authorization, the right to compensation is forfeited if the package cannot be found after being left. If the delivery is not successful on the first attempt, another delivery attempt is usually made on the next business day.
Returns
- Customer returns: If you used our return label for your order, we will notify you by email when we have received your return.
- Supplier return: This can involve, among other things, an address error, breakage of the contents, or misrouting. We will inform you by email about this return as soon as possible. You can also redirect the package to another address using the tracking link. In general, the redirection has a processing time of 1-2 days.
