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Shipping & Payment

Shipping costs

United Kingdom 12,98 €* Free shipping from 500 €* shopping cart value.
The shipping costs are displayed and calculated in the currency of the store in the shopping cart and at the checkout.
VINELLO selects the most favorable shipper for you.
You also have the option of choosing a different shipper offered by VINELLO. The prices may then differ. 

You purchase from VINELLO at net prices.

You must therefore pay the value added tax, excise duty and customs duties applicable in your country if you wish to receive the package in your country.

 
Delivery Time, Processing Time, and Shipping Time
Your order will be shipped when all products are ready for dispatch.
The delivery time is calculated and displayed on the product, in the shopping cart, during the ordering process. The delivery time shown at checkout applies upon completion of the order.
For orders containing products with different delivery times, the longest delivery time applies to the entire order.
  • The delivery time depends on the stock availability at VINELLO and varies depending on the product. 
  • The total delivery time noted for each product, in the shopping cart, at checkout, and in the order confirmation email in business days (Monday to Friday, excluding German, national, and Saxon public holidays) applies.
If you wish for items that are available immediately to arrive faster, we recommend placing two separate orders or ordering more than 12 products.
For orders exceeding twelve products, we can make partial deliveries.
 
IMPORT INFORMATION ABOUT CUSTOMS
You will not receive your goods until you have paid the sales tax, excise duty, customs duty and customs fees! These steps will take place before you receive your parcel:
1. You order your products at vinello.co.uk.
2. We pack the goods in Dresden (Germany).
3. We hand over your parcel to DHL.
4. DHL sends the goods to the UK.
5. The UK authorities clear the goods and charge excise duty on alcohol.
6. You receive a letter or card from ROYAL MAIL or PARCELFORCE requesting payment of:
- UK VAT/ Import VAT
- Excise duty on alcohol (Here you can find information on the calculation of excise duties)
- Customs duty
- Charge for customs clearance
7. You pay this amount. Furthermore, you can pay here if you received the card/letter. Link to pay.
8. Your parcel is delivered to you.
 
Minimum order quantity
We ship to the United Kingdom from six (6) bottles on.
 
Shipping methods
VINELLO ships with DHL, DPD and UPS or, for larger quantities, on Euro pallets or half Euro pallets.
 
Shipping packaging and weight
VINELLO ships in certified shipping boxes up to 15 bottles per parcel.
The weight of a parcel can be up to 25 kg.
From an order quantity of approx. 72 bottles, we ship on a Euro pallet or half a Euro pallet.
 
From which location does VINELLO ship?
VINELLO ships from its own warehouse at Bärensteiner Str. 30, 01277 Dresden.
 
Processing time and shipping time
The processing time is one working day if the order is received by 2 pm.
The shipping time after the order has been processed is one to two working days or the shipping time noted on the respective product, in the shopping cart and in the order confirmation e-mail applies.
 
Delivery instructions for the deliverer
You can enter additional delivery information in address field 2.
Please note that a maximum of 100 characters can be entered here.
 
Requested date
Due to unforeseeable circumstances (e.g. strike at the delivery companies or other delays) we cannot guarantee delivery on a desired date.
 
Where is my delivery? Shipment handover from VINELLO to the shipping company, shipment tracking
After your order has been handed over to the shipping company, you will automatically receive a tracking link to track your order.
The activation of the tracking link may take some time. Please be patient.
 
Shipping delay
Shipping may be delayed in hot or cold weather.
 
International shipping
 
Shipping restrictions
We do not ship to:
Northern Ireland
 
Missing or lost parcel
 
Exchange and return information

Other delivery countries, please order in the respective store!

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